Terms of service
TERMS OF SERVICE
Last Updated: September 15, 2026
Welcome to LuxeNest. These Terms of Service ("Terms") govern your access to and use of the LuxeNest website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing a product from LuxeNest, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. ABOUT LUXENEST
LuxeNest is an online retail store operated from India and primarily serving customers in the United States.
We offer products through an online retail and third-party fulfillment model. Products may be sourced from independent suppliers and may be shipped directly from a third-party fulfillment facility to the customer.
LuxeNest remains responsible for the customer order and customer service associated with purchases made through our website.
Our online store is powered by Shopify.
2. ELIGIBILITY
You must be legally capable of entering into a binding agreement under applicable law to use this website or place an order.
If you place an order on behalf of another person or organization, you represent that you have the authority to do so.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information are accurate.
Product colors and appearance may vary depending on your device, screen, or other display settings.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. PRODUCT SAFETY
We select products for sale through third-party suppliers and fulfillment partners.
Because products may be sourced and shipped through third parties, customers should carefully review product descriptions, specifications, instructions, warnings, and other information provided with each product.
We do not knowingly offer products that violate applicable laws or safety requirements. If we become aware that a product may be unsafe or subject to a recall, we may remove the product from our store and take other actions required by applicable law.
5. PRICES, TAXES, AND OTHER CHARGES
Product prices are displayed on our website and may change from time to time.
Applicable sales taxes, shipping charges, duties, customs charges, or other fees will be handled and disclosed as applicable to the order and destination.
Where applicable, any additional charges that a customer is responsible for will be disclosed before purchase to the extent required by law.
6. ORDERS AND ACCEPTANCE
When you place an order, you are submitting a request to purchase the selected products.
After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse, limit, or cancel an order when permitted by applicable law, including in cases involving suspected fraud, unauthorized transactions, product or pricing errors, inventory problems, or other legitimate business reasons.
If we cancel an order after payment has been processed, we will provide any refund required by applicable law.
7. PAYMENT
You agree to provide accurate and complete billing and payment information when placing an order.
You authorize LuxeNest and its authorized payment providers to process payment for your order.
Payment processing may be handled by third-party payment providers and may be subject to their own terms and policies.
8. SHIPPING AND THIRD-PARTY FULFILLMENT
LuxeNest uses third-party suppliers and fulfillment providers to process and ship orders.
Depending on the product and fulfillment arrangement, your order may be shipped directly from a third-party facility and may originate from outside the United States.
Shipping methods, estimated processing times, and estimated delivery times will be communicated where applicable.
Delivery times may vary depending on the product, fulfillment location, shipping method, destination, carrier, customs processing, and other circumstances outside our reasonable control.
We do not guarantee a specific delivery date unless expressly stated at the time of purchase.
We will handle shipping delays and cancellations in accordance with applicable law and our Shipping Policy.
If we cannot ship an order within the time represented to you, or within the applicable time required by law when no shipping time was represented, we will provide any notices, options, or refunds required by applicable law.
9. CUSTOMS, DUTIES, AND IMPORT CHARGES
Some products may be shipped internationally or imported into the United States.
Depending on the product, shipping method, destination, and applicable law, customs duties, import taxes, or other charges may apply.
Where applicable, such charges will be disclosed before purchase or handled according to the shipping and tax arrangements applicable to the order.
Customers are responsible for complying with applicable laws and requirements related to receiving products in their location.
10. RETURNS AND REFUNDS
Returns and refunds are governed by our Return and Refund Policy.
Please review our Return and Refund Policy before placing an order.
Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable law.
11. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible through our Contact Us page.
Because orders may be processed or shipped quickly through third-party fulfillment providers, we cannot guarantee that every cancellation request can be completed before fulfillment.
If an order cannot be cancelled and is eligible for return, you may request a return according to our Return and Refund Policy.
12. INTELLECTUAL PROPERTY
The LuxeNest website and its content, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website or its content without appropriate authorization.
13. PROHIBITED USES
You agree not to use our website:
• For any unlawful purpose
• To commit or facilitate fraud
• To interfere with the security or operation of the website
• To attempt to gain unauthorized access to systems or accounts
• To introduce malicious code or harmful software
• To impersonate another person or entity
• To collect information from other users through unauthorized means
• To violate applicable laws or regulations
14. THIRD-PARTY SERVICES
Our website may use third-party services, applications, payment providers, shipping providers, fulfillment providers, advertising services, analytics services, and other technology providers.
These third parties may have their own terms and privacy policies.
LuxeNest is not responsible for the independent policies or practices of third parties except to the extent required by applicable law.
15. USER REVIEWS AND CONTENT
If you submit reviews, comments, photographs, or other content to LuxeNest, you represent that you have the right to submit that content.
You must not submit content that is unlawful, fraudulent, defamatory, infringing, abusive, or otherwise inappropriate.
Nothing in these Terms is intended to prevent you from providing honest opinions or reviews about LuxeNest or its products.
16. PRIVACY
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
17. DISCLAIMERS
To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, LuxeNest will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
Nothing in these Terms limits liability or rights that cannot legally be limited under applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms or your unlawful use of the website.
This provision does not apply to the extent that applicable law prohibits such an obligation.
20. GOVERNING LAW
These Terms are subject to the laws applicable to LuxeNest and to the transaction, while preserving any mandatory consumer rights and protections that apply to customers in their jurisdiction.
Nothing in these Terms is intended to deprive a customer of rights or protections that cannot legally be waived.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When changes are made, we will update the "Last Updated" date on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
22. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
23. CONTACT US
If you have questions about these Terms of Service, our products, your order, shipping, returns, or refunds, please contact LuxeNest through our Contact Us page.