Refund policy
RETURN AND REFUND POLICY
Last Updated: September 15, 2026
At LuxeNest, we want you to be satisfied with your purchase. We offer a 30-day return period for eligible products purchased through our online store.
LuxeNest is operated from India and primarily serves customers in the United States. Products may be sourced from third-party suppliers and may be fulfilled and shipped directly to customers by third-party fulfillment partners. Depending on the product and fulfillment arrangement, an order may be shipped from outside the United States.
RETURN PERIOD
You may request a return for an eligible product within 30 days of the date the order was delivered. The return request must be submitted within this 30-day period.
RETURN ELIGIBILITY
To be eligible for a return, the product generally must:
• Be unused and in its original condition.
• Be returned with its original packaging, accessories, manuals, and included items, where applicable.
• Not have been damaged, altered, or misused after delivery.
• Be accompanied by the applicable order information or proof of purchase.
Products that do not meet the applicable return requirements may not qualify for a refund, subject to applicable law.
NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return because of their nature or applicable health, safety, hygiene, or other legal requirements. If a particular product is subject to a return restriction, the applicable restriction may be disclosed on the product page or before purchase, where appropriate.
HOW TO REQUEST A RETURN
To request a return, contact LuxeNest through our Contact Us page. Please provide your order number, the product you wish to return, the reason for the return, and photographs or other information about the product if requested. Please do not send a product back before receiving return instructions from LuxeNest. Once your return request has been reviewed and approved, we will provide the applicable return instructions.
CHANGE-OF-MIND RETURNS
If you are returning an eligible product because you changed your mind, ordered the wrong product, no longer want the product, or for another reason unrelated to a product defect or our error, you are responsible for the return shipping cost. Original shipping charges are generally non-refundable for change-of-mind returns.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, or contains an incorrect product, contact LuxeNest promptly through our Contact Us page. Please provide your order number and, when appropriate, photographs or other information showing the issue. After reviewing the issue, LuxeNest may provide a replacement, refund, or another appropriate resolution, as applicable. For approved returns involving a product that arrived damaged, defective, or incorrect, LuxeNest will cover the reasonable return shipping cost.
RETURN SHIPPING
For approved change-of-mind returns, the customer is responsible for the return shipping cost. For approved returns involving damaged, defective, or incorrect products, LuxeNest will cover the reasonable return shipping cost. Customers are responsible for packaging returned products securely so that they are not damaged during return shipment.
THIRD-PARTY FULFILLMENT
Because LuxeNest uses third-party suppliers and fulfillment partners, the return process may require products to be returned according to instructions provided by LuxeNest or the applicable fulfillment partner. Customers should not return products directly to a supplier or fulfillment facility unless LuxeNest has specifically instructed them to do so.
RETURN INSPECTION
Returned products may be inspected after they are received. If an item does not meet the applicable return requirements, LuxeNest may decline the return or refund to the extent permitted by applicable law.
REFUNDS
After an approved return has been received and inspected, we will notify you whether the refund has been approved. If approved, the refund will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.
PARTIAL REFUNDS
A full refund may not be available in certain circumstances, such as when a returned product is missing included items, has been damaged after delivery, or otherwise does not meet the applicable return requirements. Any refund adjustment will be handled in accordance with applicable law.
SALE AND DISCOUNTED PRODUCTS
Unless otherwise stated on the applicable product page or required by applicable law, products purchased during sales or promotional offers are subject to this Return and Refund Policy. Any product-specific return restrictions will be disclosed before purchase where applicable.
ORDERS THAT CANNOT BE SHIPPED ON TIME
Our return policy is separate from our obligations regarding order shipment and delivery. LuxeNest will make reasonable efforts to ship orders within the shipping time represented to customers. If we learn that an order cannot be shipped within the time represented to the customer, or within the applicable period required by law when no shipping time was represented, we will provide the notices, delay options, cancellation options, and refunds required by applicable law. Where a refund is required because an order cannot be shipped, the applicable refund will be handled in accordance with applicable law and will not be replaced solely with store credit when a monetary refund is legally required.
CUSTOMS, DUTIES, AND IMPORT CHARGES
Some products may be shipped internationally or from outside the United States. Depending on the product, shipping method, destination, and applicable law, customs duties, import taxes, or other charges may apply. Where applicable, information about such charges will be provided as required before or during the purchase process.
REFUNDS FOR CANCELLED OR UNFULFILLED ORDERS
If LuxeNest cancels an order or is unable to fulfill an order after payment has been processed, any refund required by applicable law will be provided promptly through the applicable payment method. A legally required refund for an unshipped order will not be replaced solely with store credit.
LATE OR MISSING REFUNDS
If you have not received an approved refund after the applicable processing period, please first check with your bank or payment provider. If you still have not received the refund, contact LuxeNest through our Contact Us page.
POLICY CHANGES
LuxeNest may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
CONTACT US
If you have questions about this Return and Refund Policy, returns, refunds, or your order, please contact LuxeNest through our Contact Us page.