Shipping policy

SHIPPING POLICY

Last Updated: September 15, 2026

LuxeNest is an online store operated from India and primarily serves customers in the United States. We use third-party suppliers and fulfillment partners to process and ship orders. Depending on the product and fulfillment arrangement, your order may be shipped directly from a third-party facility and may originate from outside the United States.

ORDER PROCESSING

After you place an order, we process your order and send it to the applicable fulfillment partner for preparation and shipment. Processing times may vary depending on the product, supplier, inventory availability, order volume, and other circumstances. Processing time is separate from the time required for delivery by the shipping carrier.

SHIPPING TIMES

Estimated shipping and delivery times may vary depending on the product, fulfillment location, shipping method, destination, carrier, customs processing, and other circumstances. Any estimated shipping or delivery timeframe displayed on our website or during checkout is an estimate and not a guarantee unless expressly stated otherwise.

We will make reasonable efforts to ship orders within the shipping timeframe represented to customers. We do not intentionally advertise a shipping timeframe unless we have a reasonable basis to expect that the order can be shipped within that timeframe.

SHIPPING ORIGIN

Because LuxeNest uses third-party fulfillment partners, products may be shipped from different locations depending on the product and available fulfillment options. Some orders may be shipped from outside the United States.

If an order contains multiple products, the products may be shipped separately and may arrive in separate packages.

SHIPPING COSTS

Available shipping methods and applicable shipping charges will be displayed during the shopping or checkout process, as applicable.

Shipping costs may vary depending on the product, destination, shipping method, package size, weight, and fulfillment location.

CUSTOMS, DUTIES, AND IMPORT CHARGES

Some products may be shipped internationally or from outside the United States. Depending on the product, shipping method, destination, and applicable law, customs duties, import taxes, brokerage fees, or other charges may apply.

Where applicable, information about such charges will be disclosed before purchase to the extent required by law. Customers are responsible for any charges that are properly imposed on them and are not included in the purchase price or shipping charge.

ORDER TRACKING

When tracking information is available, it may be provided to you after your order has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

Tracking updates may be delayed or temporarily unavailable because of carrier processing, international transit, customs processing, or other circumstances.

DELIVERY DELAYS

Delivery times can be affected by weather, carrier delays, customs processing, high order volumes, incorrect or incomplete delivery information, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

If your order is delayed, we will make reasonable efforts to provide available information and assistance.

If we learn that an order cannot be shipped within the time represented to you, or within the applicable period required by law when no shipping time was represented, we will provide the notices, options, and refunds required by applicable law.

LOST, STOLEN, OR MISSING PACKAGES

If tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the applicable carrier.

If you still cannot locate the package, contact LuxeNest through our Contact Us page so we can review the situation and determine what assistance may be available.

For packages that are lost or damaged while in transit, LuxeNest will work with the applicable carrier or fulfillment partner to investigate the shipment and provide an appropriate resolution where applicable.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges or other costs may apply to reship the order where reshipment is available.

If a package is returned to the sender or fulfillment facility because of incorrect or incomplete shipping information, please contact LuxeNest for assistance.

ADDRESS CHANGES

If you need to change your shipping address after placing an order, contact LuxeNest as soon as possible through our Contact Us page.

Because orders may be processed quickly by third-party fulfillment partners, we cannot guarantee that an address change can be made after an order has been submitted for fulfillment.

If an address change cannot be completed before shipment, the order may need to be handled according to the applicable carrier and return procedures.

SEPARATE SHIPMENTS

If you purchase multiple products, your products may be shipped in separate packages and may arrive at different times. This can occur because products may be fulfilled by different suppliers or facilities.

CANCELLATIONS AND REFUNDS FOR SHIPPING DELAYS

Shipping delays are handled separately from our standard Return and Refund Policy.

If LuxeNest cannot ship an order within the applicable shipping timeframe, we will follow applicable law regarding delay notifications, customer consent, cancellations, and refunds.

If a refund is legally required because an order cannot be shipped, the required refund will not be replaced solely with store credit.

CONTACT US

If you have questions about shipping, delivery, tracking, customs, or your order, please contact LuxeNest through our Contact Us page.